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Frequently asked questions

Here is a quick FAQ with some often asked questions and answers.

We need to see your photographs first. Every photo is different and requires different attention so the price may vary. Scan your pictures, then use our form for files upload. For the best effect read the scanning guide for tips. We will then inspect the photos and get back to you with our FREE estimate. Check this Quick Pricing Guide for approximate pricing.
Check prices of competition. With the best quality our prices are the lowest!
When you place an order, we tell you exactly when we will deliver your finished photos. Rush orders are also available at 50% additional cost. Standard orders are completed within three business days and rush orders within 24 hours. This does not apply if you want to receive prints.
First you need to scan your photos using a scanner, or download pictures from your digital camera to your computer. If you do not have the ability to scan the photographs you can simply take it to any copy center (Office Depot, Kinkos) and they will help you to scan the images to a disk. Next use our files upload form for uploading your files.
We will send them to your email at the highest possible resolution. You have the flexibility to use your pictures as a part of your photo blogs or website or simply print them in any medium you choose. If you prefer to receive them as prints, the price for one print is:
4x6 = 0.5$
5x7 = 1.0$
6x8 = 1.5$
8x12 = 4.0$
plus postage 10$
All prices are in US dollars.
You have 100% guarantee. Our goal is to provide you with absolute satisfaction of our services. If you are not satisfied, we will try to make things right. If you are still not happy after the second attempt, you have a money back guarantee.
Sometimes if your photograph is seriously damaged it can be restored to a better state but not perfect. In this case we will inform you clearly about it. If you anyway decide for the service you cannot ask later (when you are not satisfied) for re-work unless you incur extra cost. Asking for a re-work about something that was not mentioned beforehand in the instructions, or asking to re-open a closed order, may be performed only with extra cost.
Whole process is described on the Home page. You need to pay after you accept the price we will send to your email address for your approval. If you are satisfied with the price all you need to do is pay by using Pay Pal service. PayPal button is located at the bottom of our ORDERING site.
We can also restore old certificates and documents, newspapers, maps, even art painting. If you cannot scan it you can just take a photograph of it.
Protecting the privacy of our customers is especially important for us. Nobody except Photo-Restore have access to your materials. We do not share your photos, images and graphics with anyone or provide information about your photos. We never use your photos in our marketing materials without your explicit permission.
  • 100% satisfaction guaranteed or your money back
  • Best prices
  • Best quality
  • Delivery as quick as 24 hrs. for rush jobs
  • Free with every order - lighting, contrast and color optimization in every picture by professionals
  • High quality and responsive customer care
  • Privacy and security of your photos and information respected and ensured